Shipping policy

Shipping & Delivery Policy

1. Order Processing Timelines

  • All standard orders are processed for shipment within 1 to 3 business days (Monday through Friday, excluding national holidays) following order verification and payment authorization.

  • Orders containing special-order equipment or bulk institutional quantities may require additional handling time, which will be communicated prior to fulfillment.

2. Shipping Rates, Carriers, & Delivery Estimates

  • Shipping fees and estimated delivery schedules are calculated at checkout based on package dimensions, total weight, delivery destination, and selected shipping tier (Standard Ground, Express, or Overnight).

  • Estimated delivery dates provided at checkout are estimates only and are subject to carrier conditions, weather disruptions, and regional logistical delays beyond our control.

3. Order Tracking & Delivery Confirmation

  • Once your shipment leaves our distribution warehouse, an automated shipping confirmation email containing a tracking number and direct tracking portal link will be dispatched to your registered email address.

  • Please allow up to 24 hours for tracking details to update on the carrier's network.

4. Shipping Address Accuracy & Undeliverable Packages

  • Customers are responsible for providing complete and accurate shipping details at checkout. Hudson Medical Co is not responsible for orders delayed or delivered incorrectly due to invalid address inputs.

  • Re-shipping costs for packages returned to us due to incorrect addresses or failed delivery attempts will be billed to the customer.

5. Lost, Stolen, or Damaged Packages in Transit

If your tracking information indicates that your package was delivered but you have not received it, or if external shipping boxes arrive crushed or compromised, please contact our support team at admin@hudsonmedco.com immediately so we can open a formal claim with the shipping carrier.